SAP Me@my Insurance

“Me@my Insurance” provides insurance customers an up-to-date overview about their insurance coverage at any time and any place. In addition, customers are supported with claim capture features, including tracking of the claim status and premium payments via a mobile device.


me2my insurance


Current customer situation

To get an overview about existing coverage, claims, and so on, insurance customers need to call their insurance companies due to the lack of other ways of getting this information. The result: a high volume of workload in customer service departments.


Value proposition

Provide customers with up-to-date information on the spot on their personal device at any time.


Outcome opportunity

  • Reduce workload in the back office for providing customers with up-to-date information due to customer mobile self-service
  • Increase customer satisfaction
  • Improve brand awareness and customer loyalty