Articles

SAP Customer Loyalty

Deliver a personal, engaging mobile experience your customers will love. SAP Customer Loyalty is a customizable mobile app the enables consumer facing brands to build stronger relationships with their customers. Boost customer loyalty, transaction volumes and conversion rates.

Business Value

• ŸEnhanced customer care/service/loyalty
• ŸShortened propane billing and collection cycles
• ŸImproved understanding of customer
• ŸReduced cost of service / increased revenues

Use Cases

• Order propane installation and services
• Locate filling stations and other auto, travel and convenience related services
• Receive personalized offers for convenience store and automotive products/services
• Received personalized partner offers
• Manage account and loyalty points
• Manage and pay with mobile wallet (credit/payment)

Insights and references

67% of CMOs are focused on enhancing customer loyalty and encouraging advocacy as a top priority – this mobile solution will help them tackle this challenge