SAP CRM Service Manager

Outstanding service in the field is the key to customer loyalty. This is especially true in today’s increasingly competitive service market. Quick response and resolution are paramount to success. However, to do so profitably and sustainably requires improving workforce productivity and optimizing your field service operations.

Business Value

• ŸDeliver a personalized experience that builds loyalty
• ŸMove customers in and out of stations faster
• ŸImprove automotive services and residential and commercial propane services

Use Cases

• ŸLeverage EAM and CRM to provide a complete customer and auto service experience in the station and at the point of propane service
• ŸTake measurement points and perform inspections and repairs on autos and propane connections
• ŸUse together with SAP Sales Manager and SAP Precision Marketing to deliver a personalized sales and service experience

Insights and references

Oil & gas companies are using SAP CRM Service Manager to reduce costs, boost service levels, and increase service revenue by empowering technicians to respond faster and work better

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