SAP CRM Service Manager

Maximize the value your field technicians can generate by providing them with mobile access to the information and tools they need. With SAP Service Manager, you can reduce costs by enabling more efficient and effective service calls; and enhance customer relations by providing on-schedule delivery of services by issue-informed and parts-equipped technicians.


crm service manager retail


Key Features

  • Boost productivity by streamlining communications and eliminating paperwork
  • Improve response and decision-making in the field
  • Get real-time visibility into work status, technician location and financial performance
  • Raise customer satisfaction by improving first-time resolution and ensuring SLA compliance
  • Cut costs by reducing administrative overhead and non-productive working times
  • Improve revenues by accurate on-site data capturing and shortening billing cycles


Business Value

  • ŸProvide visibility to installed equipment across all your customers
  • ŸImprove field service operational efficiency and reduce operational costs
  • ŸCapture service opportunities due to improved customer visibility

Use Cases

  • ŸManage service orders and create confirmations
  • ŸView, look up, update and transmit
  • ŸRecord status, materials, problems, actions, expenses, customer signatures and more
  • ŸView all relevant customer data
  • ŸEquipment/Install Base listings
  • ŸVerify entitlements, contracts, service history


SAP insights and references

Boost productivity by streamlining communications and eliminating paperwork